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<title> Configuring E-mail Notification System </title>
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<h2 class="heading2">Configuring E-mail Notification System</h2>
<p class="bodytext">The control panel notifies you and your customers of disk space and bandwidth overage by sending e-mail notifications. With the default settings, however, domain and web site owners are not notified. We recommend that you enable resource overage notification for domain and web site owners because they need to know what happens to their domains and web sites.</p>
<p class="bodytext">Apart from resource overage, the control panel can notify the appropriate users when:</p>
<ul class="listbullet"><li class="listbullet">New user accounts are created</li><li class="listbullet">New domains are added</li><li class="listbullet">Hosting accounts are expired (expiration date is defined for user accounts and Web sites separately)</li><li class="listbullet">There are new requests for assistance (trouble tickets) from your customers in Help Desk</li><li class="listbullet">The requests are fulfilled and the trouble tickets are closed in Help Desk</li><li class="listbullet">New comments are posted to the existing trouble tickets</li><li class="listbullet">The closed trouble tickets are reopened because the customer has encountered the same problem again</li></ul><p class="procedureheading">To view or modify the notification system settings:</p>
<ol class="procedurelistnumber"><li class="procedurelistnumber">Go to <strong class="specialbold">Server</strong> &gt; <strong class="specialbold">Notifications</strong>.</li><li class="procedurelistnumber">By selecting the check boxes in the <strong class="specialbold">Notifications</strong> table, specify the types of control panel users or external e-mail users who should receive notices on events. <p class="listcontinue">We recommend that you also select all check boxes in the <strong class="specialbold">domain administrator </strong>column in order to let your resellers' customers know what happens to their Web sites.</p>
</li><li class="procedurelistnumber">To view or edit the default notice text, click the respective <img src="23711.gif" alt="" height="16" width="16" vspace="0" hspace="0" align="bottom" border="0"> icon in the <strong class="specialbold">Text</strong> column. <p class="listcontinue">In notices you can use tags that will be replaced with actual data (see the table below).</p>
</li><li class="procedurelistnumber">Specify when to send the user account and domain (Web site) hosting account expiration notices. By default, such notices are sent 10 days in advance. Click <strong class="specialbold">OK</strong>.</li></ol><p class="bodytext"><strong class="buttons">Table. Tags used in notification messages</strong></p>
<table width="491" cellpadding="2" cellspacing="0" border="1" style="border-collapse:collapse; border:1px solid #010101">
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="114"><p class="tableheading">Event type</p>
</td>
<td style = "border:1px solid #010101;" width="186"><p class="tableheading">Tags that can be used in notices</p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="tableheading">The data that tags denote</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" rowspan="4" width="114"><p class="bodytext">Creation of a user account</p>
<p class="bodytext">&nbsp;</p>
</td>
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;client&gt;</em> or <em class="emphasis">&lt;client_contact_name&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user's first and last name</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;client_login&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user name for authorization in the control panel</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;password&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user's password for authorization in the control panel</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;hostname&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">host name for access to control panel</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" rowspan="3" width="114"><p class="bodytext">Expiration of a user account</p>
<p class="bodytext">&nbsp;</p>
</td>
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;client_login&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user name for authorization in the control panel</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;client&gt;</em> or <em class="emphasis">&lt;client_contact_name&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user's first and last name</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;expiration_date&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user account expiration date</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" rowspan="4" width="114"><p class="bodytext">Addition of a new domain name to the server</p>
<p class="bodytext">&nbsp;</p>
</td>
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;domain_name&gt;</em> or <em class="emphasis">&lt;domain&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">domain name</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;client_login&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user name for authorization in the control panel</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;client&gt;</em> or <em class="emphasis">&lt;client_contact_name&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user's first and last name</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;ip&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">IP address the domain is hosted on</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" rowspan="4" width="114"><p class="bodytext">Domain (Web site) hosting account expiration</p>
<p class="bodytext">&nbsp;</p>
</td>
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;domain_name&gt;</em> or <em class="emphasis">&lt;domain&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">domain name</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;client_login&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user name for authorization in the control panel</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;client_contact_name&gt;</em> or <em class="emphasis">&lt;client&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user's first and last name</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;expiration_date&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">account expiration date</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" rowspan="7" width="114"><p class="bodytext">Resource overage</p>
<p class="bodytext">&nbsp;</p>
</td>
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;domain&gt;</em> or <em class="emphasis">&lt;domain_name&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">domain name</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;client_login&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user name for authorization in the control panel</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;client&gt;</em> or <em class="emphasis">&lt;client_contact_name&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">user's first and last name</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;disk_usage&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">information on disk space usage</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;disk_space_limit&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">information on the disk space allocated to the account</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;traffic&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">information on bandwidth usage</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;traffic_limit&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">information on the bandwidth amount allotted to the account</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" rowspan="4" width="114"><p class="bodytext">Help Desk events</p>
<p class="bodytext">&nbsp;</p>
</td>
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;ticket_id&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">trouble ticket identification number automatically assigned by the system</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;reporter&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">returns user name for requests submitted by resellers or multi-domain customers, a domain name for requests submitted by  domain owner, and e-mail address if the request was submitted by e-mail.</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;server&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">the host name</p>
</td>
</tr>
<tr align="left" valign="top">
<td style = "border:1px solid #010101;" width="186"><p class="bodytext"><em class="emphasis">&lt;ticket_comment&gt;</em></p>
</td>
<td style = "border:1px solid #010101;" width="191"><p class="bodytext">the contents of the ticket, or a comment posted</p>
</td>
</tr>

</table>
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